Dear Friends,
Have a question? Below are some of the most frequently asked questions that we receive and our responses. If you have a question that's not covered please, by all means, drop us a line at adventures@balisafaris.com and we'll be happy to try and answer.

Thank you.

All rates are quoted include taxes.

We do our best to reply to all legitimate e-mail inquiries within a few hours. However, if you have not received a reply it is more than likely due to one of the following causes :

- Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

- Not Received: Not often, but every once in a while we simply do not receive your email.

- No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

- Spam Filters: Some ISPs (AOL, EarthLink etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from adventures@balisafaris.com.

- Other: Without a confirmed reservation, we do not provide contact details for any hotel & ignore such requests.

First, after you have found a tour to your liking, click on the reservation form fill in all the blank fields and submit. BaliSafaris.com reservation staff will check with the tour operator requested tour for availability. BaliSafaris.com will advise you, via email, that a booking has been made in your name. Likewise, in the unlikely event the tour is unavailable that day we will advise you of that and suggest an alternative adventure.

You will be given a special tracking number that is proof of your booking. When you arrive in Bali, you will need to contact either BaliSafaris.com or the tour operator directly 24-48 hours in advance of your sheduled tour start time to confirm your reservation and receive the special price from BaliSafaris.com. (BaliSafaris.com will provide the appropriate contact information in the confirmation of the booking). Your failure to confirm your booking at least 24 hours in advance will automatically cancel the booking - no exceptions.

In order to receive BaliSafaris.com's special rate you will need to print out and present a copy of the booking confirmation and tracking number and present it to the tour operator when making payment.

If your plans change, all we ask is your courteous to cancel the booking as soon as your plans change.

Sorry, no. The rates are quoted by the operators and, for any number of reasons, are in US Dollars -  it is not up to BaliSafaris.com.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so.

Effective 01 February 2004 there are 3/three different types of visas available.

Free Visa Upon Arrival (Free VOA). Citizens from the following countries (primarily ASEAN) will retain the Free Visa Upon Arrival status - Thailand, Vietnam, Malaysia, Singapore, Brunei Darussalam, Philippines, Hong Kong SAR, Macao SAR, Morocco, Chile and Peru. The permitted length of stay is 30 (thirty) days.

Paid Visa Upon Arrival (Paid VOA). Citizens of the following 20 countries will be able to apply and pay for a visa upon arrival to Indonesia - Argentina, Australia, Brazil, Canada, Denmark, Dutch, Finland, France, Germany, Hungary, Italy, Japan, Norway, Poland, South Africa, South Korea, Switzerland, Taiwan, New Zealand, United Arab Emirates, United Kingdom and United States.

*Effective 23 May 2006 Dutch national are eligiable for paid VOA.

Other Paid Visa. Citizens of all other countries will be required to obtain a visa prior to their entering Indonesia. You will need to contact the nearest Indonesian Embassy for details and an application.

Cost. It has been reported that there will be two types of Paid Visas available. A 7 day stay visa costs US$10.00/person and a 30 day non-extenable stay visa costs US$25.00/person.

For more complete and up to date information it is best to visit or call the Indonesian Embassy nearest you.


Entry & Departure must be through one of the following airports:

AIRPORTS: Polonia (Medan) - Hang Nadim (Batam) - Simpang Tiga (Pekan Baru) - Tabing (Padang) - Sukarno-Hatta (Jakarta) - Husein Sastranegara (Bandung) - Juanda (Surabaya) - Sepinggan (Balikpapan) - Supadio (Pontianak) - Ngurah Rai ( Bali ) - Selaparang (Mataram) - Sam Ratulangi (Manado) - Pattimura (Ambon) - Frans Kasiepo (Biak).

SEAPORTS: Belawan (Medan) - Batu Ampar (Batam) - Tanjung Pinang (Riau) - Tanjung Priok (Jakarta) - Tanjung Mas (Semarang) - Tanjung Perak (Surabaya) - Benoa and Padangbai (Bali) - Ambon (Maluku) and Bitung (Manado).

BORDER POINT OF ENTRY : Entikong (West Kalimantan)

Citizens from other countries that are "not" in the list, and planning to visit Indonesia are required to obtain a visa.

REQUIREMENTS for Visa Upon Arrival:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. Completed immigration card (supplied by air carrier) International Certificate of Yellow Fever Vaccination is required for those coming from / stopping over infected area must be presented at the Port of Entry.

ADDITIONAL REQUIREMENTS to apply for a visa in your home country:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. 2 passport size photographs and proof of sufficient funds to support yourself while in Indonesia.

Be advised that visa requirements may change without notice and that BaliSafaris.com makes no representation as to the accuracy of the above information. To get the most complete and up to date  information please visit the Indonesian Embassy nearest you.

Can you help me change reservations I made with another company ?

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made your booking in the first place.

Just what is the #1 FAQ ?

Q.We work for XYZ Airline or ABC Travel Agency - can we get an airline or travel agency discount ?

A. In most cases tour operators will give a discount for airline employees - the amount of the discount varies from operator to operator but it is important to know that the discount is based on the tour operator's published rate.

As such in most cases the airline discount will most likely be less than BaliSafaris.com's special discount rates - (read you will probably pay more). That said, since we have no way of verifying who works for what airline we are not able to process airline discount requests. You will need to apply for your discount when paying for the tour.

Regarding travel agent discounts - If you really do work for a travel agency you certainly don't need BaliSafaris.com to apply for a travel agent discount.